FAQS - Guangdong Ruidingtai Information Technology Co., Ltd.

What should I do if I don’t know which ruggedized computer to choose?

Information such as application scenarios,usage environment, software requirements, number of interfaces, computing power requirements, display requirements, power supply methods and budgets can be provided. We can help with model and configuration selection based on actual tasks to avoid under- or over-configuration.

Can you provide technical support and after-sales service after purchase?

Can provide product selection, solution communication,software and hardware adaptation, installation and debugging, and after-sales technical support. The warranty period, response method and project-level service content shall be implemented according to the specific product and contract agreement.

Why are rugged computers more expensive than ordinary computers?

Ruggedized computers include not only computing hardware,but also costs such as ruggedized structures, environmentally adaptable design, special interfaces, long-term stability, and custom development. Its value is mainly reflected in reducing on-site failure, equipment downtime, repair replacement and system integration costs, not just the single purchase price.

What is the typical lead time for ruggedized computers?

The delivery cycle is related to the product model, configuration,degree of customization and purchase quantity. The standard configuration product cycle is relatively short, and projects involving in-depth customization such as structure, interfaces or localization need to reserve R&D, production and testing time. The specific results are subject to the order confirmation results.

What certifications or test reports do your products have?

Different products and projects have different certification and testing items.We can provide corresponding information or arrange relevant testing according to customer project requirements. When it comes to specific industry standards, environmental testing and certification, the specific product and project documents shall prevail.

How to ensure the quality of your reinforcement products?

Products from device selection, structural design,complete machine assembly to testing are all controlled according to the application requirements of ruggedized computing equipment, and can be tested for high and low temperature, vibration, impact, protection, aging and stability according to project needs.

Can ruggedized computers be used for AI and large model inference?

High-performance CPU, GPU,large-capacity memory and high-speed SSD can be configured according to project computing power requirements for AI reasoning, visual processing, big data analysis, edge computing and local large model deployment. The actual runnable model size needs to be determined based on the specific hardware configuration.

Can ruggedized computers be used in high and low temperature environments?

We can provide wide-temperature design solutions based on the project application environment, including device selection, heat dissipation design, low-temperature startup, and overall machine thermal management. The specific operating temperature range needs to be confirmed according to the selected model and project requirements.

Can ruggedized computers resist vibration and shock?

Reinforced products will be structurally strengthened for application environments such as vibration and shock, and reliability will be improved by strengthening the casing, interface fixation, internal device installation, and buffer protection. The specific anti-vibration and anti-impact indicators can be determined according to the model and project requirements.

What level of protection can a reinforced product achieve?

Different models have different protection capabilities. Some products can provide IP54, IP65 and other protection designs, which are mainly used to improve the adaptability of the equipment in dust, moisture, outdoor and other environments. The final protection level is subject to the specific model specifications and test requirements.

Do you support OEM, ODM or non-standard customization?

support. We can provide OEM, ODM and non-standard customization services according to customer project needs, including appearance structure, hardware configuration, interface layout, functional modules, system adaptation, etc., to help customers improve the matching between the complete machine and the project.

Can ruggedized computers be customized?

Yes. The CPU, memory, SSD, graphics card, interfaces, number of displays, body structure, power supply mode, operating system and functional modules can be customized according to project requirements, making it suitable for the development of non-standard projects and industry-specific equipment.

Can we make localized hardened computers?

Yes. Domestic software and hardware adaptation can be carried out according to project needs, including domestic processors, domestic operating systems and related domestic software and hardware ecology, to meet project needs such as domestic substitution and independent controllability. The specific configuration is subject to the project plan.

In which industries are your reinforcement products mainly used?

Products can be used in fields such as national defense, industrial manufacturing, rail transit, smart transportation, energy and electricity, oil and gas exploration, public safety, emergency command, vehicle systems, ships, medical emergency, edge computing and artificial intelligence.

What is the difference between a ruggedized computer and a regular business computer?

Ruggedized computers are mainly designed for industrial, outdoor, vehicle-mounted, emergency and special application environments. They have enhanced designs in terms of structural strength, dustproof and waterproof, vibration and shock resistance, wide temperature operation, interface expansion and long-term stable operation. They are more suitable for complex sites and critical missions.

What are your main products for ruggedized computing?

We mainly provide products such as ruggedized notebooks, ruggedized portables, dual-screen/triple-screen ruggedized portables, ruggedized workstations, ruggedized servers, industrial computers and domestically produced ruggedized computing platforms. We can provide configuration and structure customization according to different project needs.